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It's a little pocket-sized revolution Current Page. We want to make sure you're always getting the very best experience with first direct. Add your card to your phone Our App can be used to add your card details to your phone. View Credit Card statement info View Credit Card next payment date, minimum payment amount due and statement balance. Update your personal details Update your address, phone number and email address. FAQs Open all. Devices the App can be used on. Apple : compatible with iPhone, iPad and iPod touch.
Are there any charges? Can I use the App abroad? Does the App give me access to all your online services? Nearly, but not all.
You'll need to log on to full Online Banking to access these services: cancel or amend future dated transactions send money outside the UK access Sharedealing service order Travel Money order new Debit Card order new PIN order Tax Certificates change email address change any log on security details details of monthly charges, fees and interest managing account and statement preferences.
What permissions does this app ask for? Contacts this allows our App to access your contacts so that you can send money to people in your address book using their phone number.
This feature is used by the Paym service when this request is made, Android also requests permission to access your call log. However, our App does not require your call log information; it does not access, use or store any of this information. Wi-Fi connection information this gives our App full network access, and allows it to view Wi-Fi and network connections our App uses these to check your connection so it can access first direct 's systems.
Push notifications this request allows first direct to send push notifications to your device. This lets you store documents, for example loan agreements. Camera this allows you to pay in a cheque via our App by taking a photo of it and submitting this to us value limits apply. If you reject any of the permissions, you may find that some functions are unavailable. What username do I use to log in? What if I've forgotten my username or password?
Is the App secure? Which accounts will I be able to view? You can see your Current Accounts, Mortgages and Loans accounts. When I make a payment, what does reference mean?
Can I see my secure messages? Show the section Apple Biometrics. Securely log on to our App with either your fingerprint or face biometric With Touch ID, you can log on to our App just by placing your fingerprint on the home button.
What are biometrics and how do they work with the App? Do I need to change any settings on my device to use biometrics? Can I still log on to the App if my mobile device doesn't recognise my biometrics? Yes, you can still access your accounts by logging on with your Digital Secure Key password. Yes, if you have Touch ID you can simply cancel the fingerprint prompt before logging on. This will usually be by at the latest. So if for example you pay the imaged cheque in before on the Monday the cheque will be available at the latest on the Tuesday.
If after on the Monday then the next day counts as day 0 and the cheque would be available at the latest Wednesday at If you have had a paper cheque which has not been processed via cheque imaging then this timescale will be longer and will be processed within 4 working days but can be returned unpaid anytime up until the eighth working day. If a pay decision is made, then this will show as a credit to your account and the funds will be available.
If the cheque has been returned, you will see a credit then a subsequent debit on your statement. A letter will be sent advising the reason the cheque is not paid. So if you choose to withdraw, send funds or release goods before the eighth working day you do so at your own risk. I thought. Our bank first direct sent them, why? Because after my week long fight with the oil broker and having to pay out again for a whole new oil order and delivery whilst waiting for my same day, not refund, I called the bank as I was worried I could not see any refund.
Having been lied to by the broker, Boiler Juice all week I was unable to trust them in my refund. I was quite upset and in tears, the lady Kirsten on the phone from first direct was so helpful and reassuring not to mention my own personal counsellor she made me feel so much better. This act of such thoughtfulness has so exceeded any possible expectation. Please someone give Kirsten a huge hug from me and a thank you to all at the bank for allowing this sort of thing to be done. This app used to enable two users.
Each user could log In via their own secure details giving their own user name, only selected characters of their pass word and a memorable answer. Since the secure digital log In only one user can use this app and now only a password is requested and it is the whole password. So the second user has to find some other way to access their accounts.
For example we have 1 iPad and two accounts with first direct since the change over my partner can still access his account on the app but I have to now find another way to access mine.
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